Frequently Asked Glazing Questions

Australian Standards AS1288 2006 and AS 1288-94 require that safety glass be installed in locations where accidents are known to occur at a greater frequency. Outdoor and indoor glass, doors with glass side panels, bathroom shower screens and low-level glass must be fitted with safety glass due to the risk of human impact. In these and other areas, safety glass is installed because it breaks safely on impact

Toughened glass, sometimes referred to as tempered glass, is heated in a furnace and cooled quickly to harden it. Once the process is complete, the glass cannot be cut, even using a diamond blade. However, it is possible to polish the glass surface to a depth of 3mm in the absence of cutouts.

Yes, we offer glass repair services for both residential and commercial customers. Whether you have a cracked window or a shattered mirror, our experts can help.

The process of manufacturing toughened or tempered glass creates internal stresses to give the glass strength. Small internal defects resulting from impurities and external defects caused by microscopic scratches, chipping, expansion due to sunlight and other factors can make toughened glass fracture at any time.

The Australian Standard that applies to glass manufactured and installed in a new structure differs from the standard for glass replacement. When original glass panes are replaced in locations where accidents are known to occur at greater frequency, it is mandatory for safety glass to be installed.

Glassmaking starts by melting sand, soda ash, and lime together in large furnaces at high temperatures. When the liquid cools, it becomes glass. If the surface becomes scratched, it may be possible to repair it. Shallow surface scratches are easy to remedy. However, fixing deep scratches that have penetrated the glass surface is impossible. The glass would need to be returned to its liquid state, which is not an option. New replacement glass must be fitted.

Because all windows are different, and there is no ‘Standard Size’ window, the cost of any window changes depending on the size, type, and labour involved in fixing the window.

Our glaziers will aim to finish your job as efficiently and safely as possible however the time it takes to fix a window depends on many variables such as the size, how far off the ground, shape, type of window and many other factors.

No, we recommend you leave all the glass the way it is as it is very sharp and dangerous! All our glaziers have brooms and vacuums on their trucks and will be more than happy to clean up the broken glass and dispose of it safely.